PRIVACY POLICY

OVERVIEW

ShopMonster (“Company” or “we”) is serious about protecting your privacy. We appreciate your trust and will strive to do so carefully and sensibly. This notice (this “Privacy Policy”) describes how we may collect personal information from the visitors to our site, how we may use it, with whom we may share it, what choices you have regarding it, and how we protect it. This Privacy Policy is incorporated into and is a part of the Terms of Use of this Company Web site ( getshopmonster.com, this “Site”) and we encourage you to become familiar with the terms and conditions contained herein.

CONSENT

By accessing and using this Site, you agree that you have read and understand this Privacy Policy, and that you accept and consent to the Company’s privacy practices described in this Privacy Policy.

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

Relevant Legislation

Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

This site’s compliance with the above legislation, all of which are stringent in nature, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well. If you are unsure about whether this site is compliant with your own country of residences’ specific data protection and user privacy legislation you should email help@getshopmonster.com for clarification.

CHANGES TO PRIVACY POLICY

We reserve the right to change our Privacy Policy and our Terms of Use at any time. The Company may change its privacy practices because of changes in relevant and applicable legal or regulatory requirements, the business or business practices of the Company, or in its attempts to better serve your needs. Notice of such changes to our privacy practices will be given in the manner described in the Company’s Terms of Use for this Site and a revised Privacy Policy will be posted on this Site.

WHAT INFORMATION DO WE COLLECT?

The Company may collect various types of information from or about you depending on how you use the Site and its various features. In particular, during the Site registration process and the getshopmonster.com subscriber registration process, you supply us various types of information, including personal information that you choose to disclose, and information regarding how you use the Site, which we collect as you interact with our Site.

With respect to personal information, you may provide us with various types of information. Such information may include you and your company’s name, address, telephone number, e-mail address, transaction information, as well as billing and payment information that you voluntarily provide to the Site. This information is generally entered into fields in the registration and subscription forms and enables you to take full advantage of the products and services that we offer. Should you purchase or use any Company products or services on or through the Site, the information that you supplied during the registration process may be used to track details about those purchases or use. We may collect email addresses from customers and visitors to the Site for the purpose of communicating with customers. If at any time you wish to be removed from the Company’s email database, you can request removal by contacting help@getshopmonster.com. We reserve the right to contact you via postal mail, email or telephone strictly for the purpose of administering your account.

The Company may also retain the content of and metadata regarding any correspondence you may have with the Company or its customer service representatives, regardless of the mode of communication by which such correspondence was made. This includes, without limitation, real time shipping information, specific container information, and any other information contained and consented to, as described in the Terms of Use. This information helps the Company to improve the Site and the materials, products and services that we offer on the Site, and to more effectively and efficiently respond to both current and future inquiries.

As with many other Web sites, the Web servers used to operate the Company Site collect certain data pertaining to you and the equipment and communication methods that you use to access the Internet and the Site. Without combining these data with other sources of information, they do not readily identify you. They do reveal such things as the Internet protocol (“IP”) address assigned to your computer, pages you accessed on the Site, or immediately prior to visiting the Site, and the length of time you accessed the Site.

This information is collected to, among other things, facilitate Site operation and system administration, to generate aggregate, non-identifiable statistical information, and to improve content and content delivery with regard to the Site and the materials, products and services that the Company makes available on the Site.

Cookies and similar technologies on our websites and our mobile applications allow us to track your browsing behavior, links clicked, items purchased, your device type, and to collect various data, including analytics, about how you use and interact with our Services. This allows us to provide you with more relevant product offerings, a better experience on our sites and mobile applications, and to collect, analyse and improve the performance of our Services. We may also collect your location (IP address) so that we can personalise our Services.

When you visit or interact with our sites, services, applications, tools or messaging, we or our authorised service providers may use cookies, web beacons, and other similar technologies to make your experience better, faster and safer, for advertising purposes and to allow us to continuously improve our sites, services, applications and tools.

We hope the information below provides you with clear and comprehensive information about the technologies we use and the purposes for which we use them, but it you have any additional questions, or require any additional information, please contact us at hello@getshopmonster.com.

Your consent

By continuing to use and navigate our sites, services, applications, tools or messaging, you are agreeing to our use of cookies, web beacons and similar technologies as described herein our Privacy Policy. If you do not wish to accept these technologies in connection with your visit to or use of our sites, services, applications, tools or messaging, you may see additional options below available to you to manage, control and opt out of use of these technologies.

What types of cookies, web beacons and similar technologies do we use and why?

Our cookies, web beacons and similar technologies serve various purposes, but are generally either necessary or essential to the functioning of our sites, services, applications, tools or messaging, help us improve the performance of or provide you extra functionality of the same, or help us to serve relevant and targeted advertisements. More specifically:

Strictly Necessary or Essential: ‘Strictly necessary’ or “essential” cookies, web beacons and similar technologies let you move around the website and use essential features like secure areas and payment information. Without these technologies, services you have asked for cannot be provided. Please note that these technologies do not gather any information about you that could be used for marketing or remembering where you’ve been on the internet. Accepting these technologies is a condition of using our sites, services, applications, tools or messaging, so if you prevent these from loading we can’t guarantee your use or how the security therein will perform during your visit.

Performance: ‘Performance’ cookies, web beacons and similar technologies collect information about how you use our website e.g. which pages you visit, and if you experience any errors. These cookies do not collect any information that could identify you and are only used to help us improve how our website works, understand what interests our users and measure how effective our content is by providing anonymous statistics and data regarding how our website is used. Accepting these technologies is a condition of using our sites, services, applications, tools or messaging, so if you prevent these from loading we can’t guarantee your use or how the security therein will perform during your visit.

Functionality: These cookies, web beacons or similar technologies are used to provide services or to remember settings to improve your visit.

Advertising: First or third-party cookies and web beacons may be placed by our sites, applications, or tools, in order to deliver content, including product related advertisements, relevant to your specific interests on our sites or third-party sites. These technologies allow us to understand how useful our advertisements are, and improve the relevancy of the content delivered to our users.

We also utilise 3rd party service providers to assist us in delivering on the same functions, which means that our authorised service providers may also place cookies, web beacons and similar technologies on your device via our services (third party cookies). They may also collect information that helps them identify your device, such as IP-address, or other unique or device identifiers.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page.

You can opt out of targeted advertising by visiting the links below:

  • FACEBOOK - https://www.facebook.com/settings/?tab=ads
  • GOOGLE - https://www.google.com/settings/ads/anonymous
  • BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal.

Google Analytics

Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor (see section "Our Third Party Data Processors" below).

GA makes use of cookies, details of which can be found on Google’s developer guides. FYI our website uses the analytics.js implementation of GA.

Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.

Opt-Out of Google Analytics on this website

If you wish to opt-out of Google Analytics data tracking on this website only, [google_analytics_optout]please click this link[/google_analytics_optout].

Alternatively, you can install an extension to your browser software which is available here.

How to manage, control and delete cookies, web beacons and similar technologies

You may manage certain cookies, web beacons and similar technologies we place by choosing the Cookie Settings option upon first visit to our website.

You may block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) it may limit your use of certain features or functions on our website or service. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our site. Please note, as further described in our Privacy Policy, we currently do not alter our practices when we receive a “Do Not Track” signal from a visitor’s browser.

Internet browsers allow you to change your cookie settings. These settings are usually found in the ‘options’ or ‘preferences’ menu of your internet browser. In order to understand these settings, the following links may be helpful. Otherwise you should use the ‘Help’ option in your internet browser for more details.

If you wish to withdraw your consent at any time, you will need to delete your cookies using your internet browser settings.

More information about cookies

Useful information about cookies, including information about deleting or blocking cookies, can be found at: http://www.allaboutcookies.org

A guide to behavioral advertising and online privacy has been produced by the internet advertising industry which can be found at: http://www.youronlinechoices.eu

Information on the ICC (UK) UK cookie guide can be found on the ICC website section: http://www.international-chamber.co.uk/our-expertise/digitaleconomy

Our Third Party Data Processors

We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in "Relevant Legislation" section (above). Some of these third parties are based in the USA and are EU-U.S Privacy Shield compliant.

About This Website's Server

This website is hosted by WP Engine within a UK data centre located just outside London. All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.

Gathering Personally-Identifying Information

Once you register with ShopMonster and sign in to the Service, you are not anonymous to ShopMonster.

When registering with ShopMonster, you provide Personal Data, which may include company name, industry, number of employees, phone number, your title, city, state, country, postal/zip code, a user name, confirmed email address, and a password.

ShopMonster also may collect, at your option, certain preference and demographic information from you.

HOW DO WE USE THE INFORMATION THAT WE COLLECT?

In addition to the uses mentioned or described above, the Company uses the information that it collects from or about you to improve the materials, products and services that the Company makes available on the Site, to notify you of changes made to the Site or new products or services made available on or through the Site, to evaluate your needs and customise Site content delivered to you according to those needs, to facilitate the processing of any purchases or uses you make through the Site, to send you promotional material from the Company and some of our affiliates, and for other legitimate and lawful business purposes of the Company. Other than to the extent necessary or convenient for the Company to perform the Terms of Use, the Company does not share information collected about you with third parties, except with regard to certain special programs that we offer in connection with some of our business affiliates, which may involve special promotions and/or pricing, and in which you are participating. Should you register as a participant in one of those programs, the Company will acknowledge your registration and notify our applicable business affiliate of your registration, thereby enabling you to receive the corresponding program benefits. At this time, which may be subject to change in our sole discretion, it is our policy not to sell lists containing personal information about Site users, registrants or subscribers.

All information collected by ShopMonster is used for internal purposes of providing the Service, providing support to users, and to improve services. Aggregating non-identifying information supplied by users allows ShopMonster to understand its user-base and to improve services.

To protect your account information, please keep your password secure.

WE DO NOT COLLECT PERSONAL INFORMATION FROM CHILDREN

Children under 13 years old are not the target audience for the Site. To protect their privacy, we prohibit the solicitation of personal information from these children. If you are under the age of 13, please do not submit your email address or any other personal information to us through the Site.

ShopMonster does not intentionally gather Personal Data about visitors who are under the age of 13.

Anonymous Information

We may create Anonymous Information records from Personal Information by excluding information (such as your name) that make the data personally identifiable to you. We reserve the right to use and disclose Anonymous Information at our discretion.

Protection of Certain Personally-Identifying Information

ShopMonster discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organisations that need to know that information in order to process it on ShopMonster's behalf or to provide services available at ShopMonster's website.

Some of those employees, contractors and affiliated organisations may be located outside of your home country; by using ShopMonster's service, you consent to the transfer of such information to them. ShopMonster will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organisations, as described above, ShopMonster discloses potentially personally-identifying and personally-identifying information only when required to do so by law, or when ShopMonster believes in good faith that disclosure is reasonably necessary to protect the property or rights of ShopMonster, third parties or the public at large.

DISCLOSURE FOR LEGAL PURPOSES

We reserve the right to disclose any personally identifiable information or other information we collect through the Site or otherwise if we are required to do so by law or if we reasonably believe that the disclosure is necessary in order to (a) fulfill a government request; (b) conform to the requirements of law or to comply with legal process served on us; (c) protect or defend our legal rights or property or third party licensors of any material on the Site; or (d) in an emergency to protect the health or safety of the users of the Site or the general public.

Your use of the Site, including any disputes arising from it, is subject to this Privacy Policy as well as our Terms of Use and all dispute resolution provisions therein, limitation on damages and choice of law. We encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy. Unless stated otherwise, our current privacy policy applies to all information that we have about you and your account.

Changes, Access To and Deletion of Your Data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

You may change some but not all of Your Personal Information in Your account by editing Your profile within Your account. You may contact ShopMonster at any time at hello@getshopmonster.com if You would like ShopMonster to delete Your account and any associated data (other than Anonymous Information).

HOW DO WE PROTECT INFORMATION COLLECTED ABOUT YOU?

The Company places a high value on protecting information transmitted via this Site. For this reason, we use state-of-the-art security solutions to process payments and to provide secure communication methods. The Company takes commercially reasonable measures to secure and protect customer-specific information transmitted via or stored on our Site. However, no security system is impenetrable. We cannot guarantee that information users supply to us will be totally secure.

Our Commitment To Data Security

BUSINESS TRANSFERS

As the Company continues to grow and develop its business, it is possible that its corporate structure might change or that it might merge or otherwise combine with, or that substantially all of its assets might be acquired by, another company. In any such transactions, customer information generally is, will most probably be, and should be expected to be one of the transferred business assets.

LINKED SITES

For your convenience, some hyperlinks may be posted on the Site that link to other websites not under the control of the Company. Please note that this Privacy Policy applies only to our Site and not to other websites of other organisations to which we link. We are not responsible for the privacy policies or practices of any other third party sites. You should make your own inquiries regarding them. In addition, when you initiate a transaction on a website that our Site links to, even if you reached that site through our Site, the information that you submit to complete that transaction becomes subject to the privacy practices of the owner of that linked site. You should read their privacy policies to understand how they use and protect personal information that they collect. The Company is not responsible for the privacy or information practices of its suppliers or any third party websites.

WHAT CHOICES DO YOU HAVE?

You may update at any time the information about you and your personal preferences stored on the Site derived from your registration on the same. You may also ask us at any time to remove your name from our list of Site users who wish to receive electronic communications and e-mail advertisements from the Company and our affiliates by simply sending such a request to us at the numbers or addresses given below. Once you opt-out, we will honor your choice until you inform us otherwise.

DATA BREACHES

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

WHO CAN YOU CONTACT FOR MORE INFORMATION?

Should you feel that your privacy or security is being compromised, or have any other questions regarding our privacy practices or this Privacy Policy, please notify us using the following email:

hello@getshopmonster.com

DATA CONTROLLER

The data controller of this website is: ShopMonster limited, a UK Private limited Company with company number: 09914210

Registered address: Suite 147, 3 Edgar Buildings, George Street, Bath, BA1 2FJ

YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND AND CONSENT TO THE PRIVACY PRACTICES DESCRIBED IN THIS PRIVACY POLICY AND AGREE TO BE BOUND BY THE TERMS OF USE REFERENCED HEREIN.

Last revised: 21st May, 2018

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Copyright © 2015–2018 ShopMonster Ltd. 
Registered in England and Wales · Company number 09914210 
Registered address: Suite 147, 3 Edgar Buildings, George Street, Bath, BA1 2FJ
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